Yucatec or Yucatan Maya (known to its own speaker’s simple as Maya) is a Mayan language of the Yucatan Peninsula and Northern Belize. 800,000 Mayan people speak dialects of this language fluently today.

This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel – from the reservations process to the check out and settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluations of front office operation and to human resource management. Front office procedures and management are placed within the context of the overall operation of a hotel. This course also provides the student with theory and practice relative for proficiency in the accommodation sector. The learner will focus on all aspect of the relationship between rooms division and other departments with a lodging operation.

Sustainable tourism is attracting enormous attention today throughout the world and is clearly a complex and diverse issue which as the world develops will become an increasingly significant part of a growing tourism industry. Thus, this course introduces students to the tourism industry with an insight into sustainable tourism.  It also provides an up-to-date, comprehensive coverage of the practice and management of the subject.  It will focus on a range of definitions of sustainable tourism from the different sectors of tourism and different parts of the world. Key issues and current debates are also discussed and a range of examples of sustainable tourism management practice are given. The course is designed to be interactive, with group and individual exercises and discussion points to further understanding of the subject.  The aim of this course is to focus on the practical side and to explore the ways in which tourism could be managed in ways that would make it more sustainable.