This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel – from the reservations process to the check out and settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluations of front office operation and to human resource management. Front office procedures and management are placed within the context of the overall operation of a hotel. This course also provides the student with theory and practice relative for proficiency in the accommodation sector. The learner will focus on all aspect of the relationship between rooms division and other departments with a lodging operation.